OneHill support

Write to us

For questions, bugs or feedback: info@caonadigital.com · +1 (786) 757-8351. We only receive what you write to us: there's no need to share anything from your diary. In the app, You → Write to us opens your email with the subject filled in.

Where is my data?

Only on your phone, encrypted. OneHill has no accounts or servers: we can't see your data, and we can't recover it if you lose your phone.

I changed or lost my phone

Your data is not in any backup, on purpose. To keep a readable copy, use You → Privacy and data → Permissions and data → Export my data. The file is not encrypted: keep it somewhere safe.

I forgot my lock passcode

On the lock screen, tap "I forgot my passcode" and confirm with your phone's passcode or biometrics to create a new one. Your data is not deleted.

I don't get reminders

Check that OneHill is allowed to send notifications in your phone settings, and choose the time in You → Preferences → Reminders.

Delete all my data

You → Privacy and data → Permissions and data → Delete all my data. Deletion is real: there is no trash and no copy on any server. You can also uninstall the app.

If you are going through a hard time

OneHill is not a health or emergency service. If you are in immediate danger, call your local emergency number (911 in the US and most of Latin America, 112 in Spain and the EU). In the app, You → Help resources lists free support lines; findahelpline.com covers more countries.